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  • Shawn H

    AUBURN, WA | 2011 GMC SIERRA 1500
    Confirmed Service Review
    March 23, 2023
    The service was great as usual, but I asked them to check my brakes while they were rotating the tires because they had been squeaking before I arrived. They checked them telling me they are an 8 & still good, but are still squeaking loudly. I don't know if I should bring it back or take it to a shop that repairs brakes?

    Response from Valley Buick GMC

    March 23, 2023
    Your satisfaction is important to us, so we want to sincerely thank you for choosing Valley Buick GMC, I will have the main shop Manager reach out to you about the noisy Brakes.
  • Curtis H

    BURIEN, WA | 2022 GMC 3500HD Sierra
    Confirmed Service Review
    March 22, 2023
    The west a dealer should treat customers. But I’d say the service and sales folks don’t have a lot of knowledge around the diesel hd trucks.

    Response from Valley Buick GMC

    March 22, 2023
    We're pleased to know we have been able to exceed your expectations and really help you out! Thank you so much again for your feedback! We hope you have a great day!
  • Walter C

    KENT, WA | 2023 GMC 3500HD Sierra
    Confirmed Sales Review
    March 14, 2023
    Great to deal with. Came in at closing time. Never rushed took ti.e with purchase.

    Response from Valley Buick GMC

    March 16, 2023
    Congratulations on your New GMC Sierra 3500HD!!! Thank you for choosing Valley Buick GMC for your purchase and please call or visit us if you have any questions or need us! Have a great day and enjoy your new pick-up truck!
  • Lyle P

    FEDERAL WAY, WA | 2021 Buick Encore GX
    Confirmed Service Review
    March 13, 2023
    Service was immediately performed. Very professional. Never had to leave my vehicle.

    Response from Valley Buick GMC

    March 13, 2023
    It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Valley Buick GMC, we hope to see you again.
  • William T

    AUBURN, WA | 2015 Buick Verano
    Confirmed Service Review
    March 8, 2023
    Outstanding customer service! Resolved the issue immediately and provided quality workmanship.

    Response from Valley Buick GMC

    March 8, 2023
    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again for taking the time to leave us this information about your recent visit. Take care!
  • Cindy N

    PACIFIC, WA | 2022 Buick Encore GX
    Confirmed Service Review
    March 3, 2023
    Amazing crew in and out in 15 minutes

    Response from Valley Buick GMC

    March 8, 2023
    We're pleased to know we have been able to exceed your expectations and really help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
  • Christine S

    AUBURN, WA | 2019 Buick Encore
    Confirmed Service Review
    March 1, 2023
    Service and Parts personnel were very helpful and were able to answer all of my questions. Fast, friendly service.

    Response from Valley Buick GMC

    March 2, 2023
    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!
  • Stephen S

    SEATTLE, WA | 2020 GMC Acadia
    Confirmed Service Review
    February 28, 2023
    Service advisor Mr. Toby outstanding service, always friendly.

    Response from Valley Buick GMC

    February 28, 2023
    We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!
  • Aaron B

    SEATTLE, WA | 2023 GMC 1500 Sierra
    Confirmed Service Review
    February 27, 2023
    Jose my sales consultant was helpful, but unfortunately no sale was made due to mechanical issues with new Sierra Denali Ultimate. Service team shrugged off the issues and never dug into the root cause of it. There seems to be a bigger issue with the motor that they did not care to research so got my deposit back and did not purchase truck. Jose was very helpful through the whole process.
  • Kevin H

    KIRKLAND, WA | 2022 GMC Canyon
    Confirmed Service Review
    February 24, 2023
    Overall, pleased with my experience and love having heated seats! Kudos for making it easy to get the retrofit done.

    Response from Valley Buick GMC

    February 27, 2023
    We are very Happy your able to get the heated seats in your GMC canyon.